At Aurmio, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit aurmio.store, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About Aurmio
Aurmio is an e-commerce business operating in Bangladesh.
Website: www.aurmio.store
For privacy-related questions or requests, you may contact us through the contact information provided on our website or at:
Email: support@aurmio.store
2. Information We Collect
We may collect personal information that you provide to us when you browse our website, create an account, place an order, communicate with us, subscribe to updates, or participate in promotions.
This information may include:
- Your name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase information
- Account information
- Payment-related information
- Messages or information you provide when contacting customer support
- Information related to returns, exchanges, refunds, or complaints
- Device, browser, IP address, and website usage information
- Cookie and analytics information
We only aim to collect information that is reasonably necessary to operate our business and provide our services.
3. How We Use Your Information
We may use your personal information to process and confirm orders, arrange delivery, provide order updates, process payments or refunds, communicate with you, provide customer support, prevent fraud, improve our products and website, maintain our business records, and comply with applicable legal obligations.
We may also use your contact information to send you offers, product updates, or promotional communications where permitted. You may opt out of promotional communications at any time.
Transactional communications, such as order confirmations or delivery updates, may still be sent when necessary to fulfil your order.
4. Orders and Delivery
When you place an order, we may share information necessary to complete your delivery with our delivery, courier, logistics, or fulfilment partners.
This may include your name, phone number, delivery address, order information, and other details reasonably required to deliver your purchase.
Our partners are expected to use this information only for legitimate purposes connected with providing their services.
5. Payments
Payments may be processed through banks, mobile financial services, payment gateways, cash-on-delivery services, or other third-party payment providers.
When you use a third-party payment service, certain payment information may be collected and processed directly by that provider under its own terms and privacy practices.
Aurmio does not intentionally store complete debit or credit card details unless specifically required and permitted through an authorised payment system.
6. Cookies and Similar Technologies
Aurmio.store may use cookies and similar technologies to keep the website functioning correctly, remember preferences, maintain shopping-cart information, understand how visitors use our website, improve website performance, and support marketing or advertising activities.
Some cookies may be provided by third-party services such as analytics, advertising, social media, payment, or website-service providers.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some features of our website.
7. Analytics and Website Usage
We may use analytics services to understand how visitors interact with aurmio.store.
These services may collect information such as pages visited, approximate location, device type, browser type, referral source, session duration, and interactions with our website.
We use this information primarily to understand website performance and improve the customer experience.
8. Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted service providers when reasonably necessary to operate Aurmio. These may include website hosting providers, payment processors, courier and delivery companies, customer-service providers, analytics providers, marketing platforms, IT and security providers, professional advisers, and government or regulatory authorities where legally required.
We aim to disclose only the information reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable administrative, organisational, and technical measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, internet connection, or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account information and passwords.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining accounting and transaction records, preventing fraud, and meeting legal or regulatory requirements.
When information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable law and legitimate business requirements.
11. Your Rights and Choices
Subject to applicable law, you may request information about the personal data we hold about you and may ask us to correct inaccurate information, update your information, withdraw consent where processing is based on consent, object to certain uses of your information, or request deletion of information where legally permitted.
Some information may need to be retained for legal, accounting, fraud-prevention, transaction, or dispute-resolution purposes even after a deletion request.
To make a privacy request, contact Aurmio using the contact information provided in this Privacy Policy or on our website.
We may need to verify your identity before completing certain requests.
12. Marketing Communications
If you receive promotional emails, SMS messages, or other marketing communications from Aurmio, you may ask us to stop sending them.
Opting out of marketing will not prevent us from contacting you regarding active orders, transactions, customer-support matters, security issues, or other necessary service communications.
13. Social Media and Third-Party Links
Our website may contain links to Facebook, Instagram, payment services, courier services, or other third-party websites and platforms.
Aurmio is not responsible for the privacy practices, security, or content of websites and services operated by third parties.
We encourage you to review the privacy policies of those services before providing them with personal information.
14. Children’s Privacy
Aurmio’s website and products are intended for general consumers and are not designed specifically to collect personal information from children.
If we become aware that personal information relating to a child has been collected in circumstances where parental or guardian consent is legally required, we will take reasonable steps to address the matter in accordance with applicable law.
15. Fraud and Security
We may use order, transaction, device, and account information where reasonably necessary to detect or prevent fraudulent transactions, misuse of our website, unauthorised account activity, chargebacks, or other security risks.
16. Legal Compliance
Aurmio processes and handles personal information in accordance with applicable laws and regulations of Bangladesh, including applicable requirements relating to personal data protection, consumer protection, and digital commerce.
We may preserve or disclose information where reasonably necessary to comply with a lawful request, court order, regulatory obligation, investigation, or other legal requirement.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services, technologies, or legal requirements.
When we make changes, the updated version will be published on this page with a revised Effective Date.
We encourage customers to review this Privacy Policy periodically.
18. Contact Us
If you have any questions, concerns, complaints, or requests regarding your personal information or this Privacy Policy, please contact:
Aurmio
Website: www.aurmio.store
Email: support@aurmio.store
Bangladesh
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.