At Aurmio, we want you to feel confident about every purchase. That’s why we offer a simple 14-day return policy, whether your item arrives damaged or you simply change your mind.
14-Day Easy Returns
You may request a return within 14 days of receiving your order.
We accept returns in the following cases:
- The product arrived broken, damaged, defective, or incorrect.
- You simply changed your mind, provided the product is unused, undamaged, and in its original condition.
Damaged or Broken Items
If your item arrives broken or damaged, please contact us as soon as possible with your order number and clear photos or videos of the item.
Once verified, we will arrange a replacement or refund, depending on availability and your preference.
For damaged, defective, or incorrect products, Aurmio will cover the applicable return or replacement delivery cost.
Change-of-Mind Returns
Changed your mind? That’s okay.
You may return an item within 14 days as long as:
- The item is unused and undamaged.
- It is returned in the same condition in which you received it.
- All original accessories, parts, tags, boxes, and packaging are included.
- The item has not been altered, washed, assembled incorrectly, or damaged after delivery.
For change-of-mind returns, the customer will be responsible for the return delivery cost.
Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
If the return is approved, the refund will be processed using an available refund method. Processing time may vary depending on the payment method or financial institution.
Original delivery charges may not be refundable for change-of-mind returns.
Items That Cannot Be Returned
A return may be refused if:
- More than 14 days have passed since delivery.
- The product has been used, damaged, altered, or is no longer in resalable condition.
- Parts, accessories, or original packaging are missing.
- The damage occurred due to misuse or improper handling after delivery.
This does not affect returns for products that were already damaged or defective when delivered.
How to Request a Return
To request a return, contact Aurmio Customer Support with:
Order number
Product name
Reason for return
Photos or videos, if the product is damaged or defective
Our team will provide the necessary return instructions.
Our Promise
At Aurmio, you get what you see. Every product is checked carefully before dispatch, and if something still goes wrong, we’ll do our best to make it right.
Aurmio — Built around You.
This policy is subject to applicable consumer protection laws in Bangladesh. Where applicable law provides greater rights to the customer, those rights will apply.